That's good Mark ... I'm glad to see you take action. There's no reason in the world why anyone should have to "bite the bullet" in regard to bad workmanship.
Even if a job is up to code, it doesn't mean it qualifies as acceptable.
Let us know how you make out with all this, and feel feel to send 1 or 2 photos of the problem.
Just mail them to me at
admin@ontariotile.com and I'll post them under this topic.