Ken, in most cases, there is no way to know for sure what will have to be done until a person knows how the shower was installed. You might be able to tear out the floor and the bottom row or two of tile, install a preslope and liner, etc. and fix the job. But if I got that far and found that the walls were constructed with drywall, or mastic, or some other inferior material, I would insist on a complete tear-out. Of course, I would tell the customer up front about all this.
Hope you can find someone qualified to take care of you.
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The top ten reasons to procrastinate:
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